xtreme88 Privacy Policy

01Introduction

xtreme88 ("xtreme88," "we," "us," or "our") operates the online gaming platform accessible at xtreme88.club (the "Platform"). We are committed to protecting the privacy and personal data of all users ("Player," "User," or "you") who access or use our Platform.

This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights available to you regarding your personal data. This Policy applies to all services offered by xtreme88, including account registration, gaming activity, customer support interactions, and promotional communications.

By registering an account or using the xtreme88 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform immediately.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the xtreme88 Platform.

02Data We Collect

xtreme88 collects the following categories of personal data from users of the Platform:

Identity & Contact Information

• Full legal name as it appears on a government-issued Philippine ID
• Date of birth (used to verify the 21+ age requirement)
• Philippine mobile number and email address
• Residential address (province, city, barangay)
• Government-issued ID number (e.g., PhilSys, passport, driver's license, SSS/GSIS card)

Financial Information

• GCash or PayMaya (Maya) account number linked to your xtreme88 account
• Bank account details (bank name, account number) for withdrawal processing
• Transaction history, including deposits, withdrawals, and bonus activity

Gaming & Behavioral Data

• Game session history, bet amounts, win/loss records, and wagering patterns
• Responsible gaming tool usage (deposit limits, self-exclusion requests, cooling-off periods)
• Login timestamps, session duration, and device information

Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Cookies and similar tracking technologies (see Section 7)

Communications Data

• Records of customer support interactions via live chat or email
• Responses to surveys, promotions, or feedback requests

03How We Collect Data

xtreme88 collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, or contacting customer support.
• Automated collection: Technical data collected automatically when you access the Platform, including IP address, device identifiers, and browsing behavior via cookies and similar technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; and, where applicable, information from PAGCOR or other regulatory bodies in connection with compliance obligations.
• Publicly available sources: Information from public Philippine government databases used to verify identity or detect fraudulent activity.

04How We Use Your Data

xtreme88 uses the personal data we collect for the following purposes:

• Account management: To register, verify, and maintain your xtreme88 account, including age and identity verification in compliance with PAGCOR requirements.
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver customer support.
• Legal and regulatory compliance: To fulfill our obligations under Philippine anti-money laundering (AML) laws, PAGCOR regulations, and other applicable legislation, including filing mandatory reports where required.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other prohibited conduct.
• Responsible gaming: To monitor gaming behavior for signs of problem gambling, enforce self-exclusion requests, and administer responsible gaming tools.
• Marketing and promotions: To send you relevant offers, bonuses, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns, troubleshoot technical issues, and improve the overall xtreme88 experience.
• Dispute resolution: To investigate and resolve complaints, chargebacks, or disputes relating to your account or transactions.

xtreme88 will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent.

05Legal Basis for Processing

xtreme88 processes your personal data on the following legal grounds, consistent with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you have agreed to, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AML obligations, and tax reporting requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06Data Sharing & Disclosure

xtreme88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following circumstances:

• Service providers: Trusted third-party vendors who assist in operating the Platform, including KYC verification providers, payment processors (GCash, Maya, Philippine banks), fraud detection services, and cloud infrastructure providers. All such providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where disclosure is required by law or court order.
• Game providers: Licensed game studios that supply content to the xtreme88 Platform may receive limited technical data (such as session tokens) necessary to deliver their games. They do not receive your identity or financial information.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of xtreme88's business, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.
• With your consent: In any other circumstances where you have given explicit prior consent to the disclosure.

07Cookies & Tracking Technologies

xtreme88 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze Platform usage.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and login state to improve your experience.
• Analytics cookies: Collect anonymized data about how users interact with the Platform, helping us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the xtreme88 Platform.

08Data Retention

xtreme88 retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law.

• Account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with PAGCOR record-keeping requirements and Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
• KYC documents: Retained for five (5) years after the end of the business relationship, or longer if required by a regulatory authority or ongoing investigation.
• Customer support records: Retained for three (3) years from the date of the interaction, unless related to an unresolved dispute.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymized within thirty (30) days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with you.

09Data Security

xtreme88 implements industry-standard technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the xtreme88 Platform.
• Encryption at rest for sensitive data stored on our servers, including financial information and identity documents.
• Access controls: Personal data is accessible only to authorized xtreme88 personnel and service providers who require it to perform their functions.
• Regular security audits and penetration testing to identify and remediate vulnerabilities.
• Two-factor authentication (2FA) available for all xtreme88 accounts to protect against unauthorized login.

While xtreme88 takes all reasonable precautions, no data transmission over the internet or electronic storage system is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, xtreme88 will notify the National Privacy Commission (NPC) and affected users in accordance with the requirements of the Philippine Data Privacy Act.

10Your Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by xtreme88:

• Right to be informed: The right to know what personal data we collect and how it is used — which this Privacy Policy fulfills.
• Right of access: The right to request a copy of the personal data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days, as required by Philippine law.

11Children's Privacy

The xtreme88 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gambling in the Philippines. xtreme88 does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and report the incident to the relevant regulatory authority where required. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

12Third-Party Links

The xtreme88 Platform does not contain links to external third-party websites. All navigation within the Platform remains within the xtreme88 domain. xtreme88 is not responsible for the privacy practices of any third-party services accessed independently by users outside of the Platform.

13Changes to This Policy

xtreme88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via their registered contact details.

Your continued use of the xtreme88 Platform following any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

14Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the xtreme88 Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 inside the xtreme88 Platform after login.

For complaints that remain unresolved after contacting xtreme88, you may escalate to the National Privacy Commission (NPC) of the Philippines.