Frequently Asked
Questions

xtreme88 requires KYC (Know Your Customer) verification before processing your first withdrawal. Accepted Philippine government-issued IDs include:

• Philippine Passport
• SSS / GSIS ID
• Driver's License
• PhilSys National ID
• PRC ID
• Voter's ID
• Postal ID

Upload a clear photo of your ID and a selfie holding it. KYC is typically reviewed within 24 hours on business days.

On the xtreme88 Login page, click Forgot Password. Enter the mobile number linked to your account and you'll receive an OTP to verify your identity. Once verified, you can set a new password. If you no longer have access to your registered mobile number, contact our 24/7 live chat support for manual account recovery.

No. xtreme88 strictly enforces a one account per person policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately.

You can update your email address, contact number, and linked payment accounts from your xtreme88 account settings. Changes to your registered name or date of birth require identity re-verification and must be requested through live chat support with supporting documentation.

xtreme88 supports the following deposit methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit card (Visa/Mastercard debit linked to a Philippine bank account)

Please note: credit card deposits and cryptocurrency are not accepted on xtreme88, in compliance with Philippine regulations.

The minimum deposit on xtreme88 is ₱100 for GCash and Maya. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit, though large deposits may trigger additional verification in line with Philippine AML regulations.

GCash and Maya deposits are credited to your xtreme88 account instantly in most cases. Bank transfers typically take 15 minutes to 1 hour during banking hours. If your deposit has not reflected after 2 hours, contact our live chat support with your transaction reference number and we'll resolve it promptly.

xtreme88 does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transfer fees. GCash and Maya typically do not charge fees for transfers to xtreme88. Check with your bank for any applicable interbank transfer charges.

Withdrawal processing times depend on your chosen method:

• GCash / Maya: 15 minutes to 1 hour after approval
• Bank transfer: 1–3 business days depending on your bank

All withdrawals require a verified (KYC-approved) account. Withdrawal requests submitted on weekends or Philippine public holidays may be processed on the next business day.

The minimum withdrawal on xtreme88 is ₱200. There is no maximum single withdrawal limit, though large withdrawals may require additional verification. You can submit multiple withdrawal requests per day subject to your account tier limits.

Common reasons for withdrawal rejection include: incomplete KYC verification, unmet bonus wagering requirements, mismatched account name and payment account name, or suspected fraudulent activity. If your withdrawal was rejected, you will receive a notification with the reason. Contact live chat support if you need clarification or assistance resolving the issue.

xtreme88 regularly offers welcome bonuses for new Filipino players, including deposit match bonuses and free spins on selected slot games. Bonus offers change periodically — log in to your xtreme88 account or visit the Promotions section to see the latest available offers. All bonuses are subject to wagering requirements detailed in the bonus terms.

A wagering requirement (also called a playthrough requirement) means you must bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Always read the specific bonus terms on xtreme88 before claiming any offer.

Yes. If you prefer to play without bonus restrictions, you can decline any bonus offer at the time it is presented. You can also contact live chat support to have an active bonus removed from your account before you start wagering — note that any bonus funds will be forfeited if you choose this option.

xtreme88 offers a wide range of games for Filipino players, including:

• Slots — hundreds of titles from top providers
• Live Casino — baccarat, roulette, blackjack, and more with real dealers
• Bingo — classic and themed bingo rooms
• Monster Plinko — our popular Plinko-style game
• Rooster Rumble — a unique sabong-inspired game

Visit the xtreme88 Casino page for the full game library.

Yes. xtreme88 is fully optimized for mobile browsers on both Android and iOS devices. Simply open xtreme88 in your mobile browser — no app download required. The platform is responsive and works smoothly on smartphones and tablets, whether you're in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

All games on xtreme88 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing laboratories. Live casino games are streamed in real time with professional dealers, providing full transparency. xtreme88 operates under PAGCOR oversight, which includes regular compliance checks on game fairness.

xtreme88 provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit limits — daily, weekly, or monthly caps
• Loss limits — cap the maximum you can lose in a period
• Session time limits — automatic logout after a set duration
• Reality checks — periodic reminders of your session time and net result
• Cooling-off period — 24-hour, 7-day, or 30-day account suspension
• Self-exclusion — 6-month, 1-year, or permanent account closure

For full details, visit our Responsible Gaming page.

You can activate self-exclusion directly from your xtreme88 account settings under the Responsible Gaming section, or by contacting our 24/7 live chat support. Self-exclusion requests are processed within 24 hours. During the exclusion period, you will not be able to log in, deposit, or receive promotional communications. Gambling is addictive. Know when to stop. If you need help, please reach out — we are here for you.

You must be at least 21 years old to register and play on xtreme88, in accordance with PAGCOR regulations governing online gambling in the Philippines. Age is verified during the KYC process. Accounts found to belong to individuals under 21 are immediately suspended. If you suspect a minor is using the platform, please report it to our support team immediately.